30 days to change your mind. 365 days of warranty. Sweat in it before you decide.
We would rather you use the gear hard and find out it is wrong for you than keep something that does not fit. Take it on a real run or ride. If it is not right, send it back.
The 30-day return
You have 30 days from the delivery date to return anything you bought from us for a full refund of the product price. Custom and embroidered items, gift cards, sale and clearance items are all included.
Gear you have sweat in is fine. That is what the 30 days are for. We ask that it comes back clean — wash it first if it needs it (washing guide).
Past 30 days? Contact us anyway; if it is a defect, the 365-day warranty may cover it.
Doesn’t fit? Before you return it, ask us to alter it
If you are a larger runner and the pack does not fit the way it should, we will modify it to fit you at no charge. We have a seamstress on staff and we do a few of these every month. Email us before starting a return — an alteration is often faster than an exchange, and you keep the pack you already broke in.
How to start a return
- Email sales@orangemud.sbs with your order number and which items you are returning. One line is enough.
- We reply within one business day with a return authorisation number and the return address.
- Write the authorisation number on the outside of the box and ship it back. Use a trackable service — we cannot refund what does not arrive.
- We inspect and refund within 5 business days of the package reaching us, to the original payment method. Your bank may take another 3–10 days to show it.
Please do not ship anything back before you have a return authorisation. Unmarked packages are difficult to match to an order, which delays your refund.
Return shipping
- If the item is defective or we sent the wrong thing, we cover return shipping. Say so in your email and we will send a label.
- If you changed your mind, return shipping is yours to cover.
- Original shipping charges are not refunded.
Exchanges
Want a different size, colour or model? Say so in your email rather than filing a return — it is faster. We will hold the replacement and ship it as soon as the original is on its way back.
Defective items and the 365-day warranty
If something fails because of how it was made, that is a warranty claim rather than a return, and you are covered for a full year — not just the 30 days. Stitching, zippers, buckles, bite valves, hardware, fabric failure without impact damage.
Email sales@orangemud.sbs with your order number and a couple of photos. Full details on the warranty page.
After the year is up, contact us anyway. We have been at this since 2012, we repair in house, and we generally do not charge for it.
Sale items
Sale and clearance items follow the same 30-day return policy.
Bought from a retailer?
If you bought from a running store, bike shop or another retailer, start with them — their return policy applies. Warranty claims we handle directly either way: email us with proof of purchase.
Questions
Email sales@orangemud.sbs. A person reads it, and we answer within one business day.
Orange Mud, LLC — 6 Indian Meadows Dr, Ste 400, Round Rock, TX 78665
